pk Privacy Policy

Section 1

Introduction and Scope

pk (https://pk-vip.cam) places the highest importance on the privacy of its members. This Privacy Policy ("Policy") describes what information is collected about you when you use our website, create an account, or use any of our services, how that information is used, and in what circumstances it may be shared with third parties.

This Policy applies to all pk members, visitors, and users of our services. By accessing our site or registering an account, you are considered to have accepted the terms of this Policy. This Policy should be read alongside our Terms and Conditions, as both documents complement each other.

If you are under 21 years of age, you are not permitted to use this platform. No account may be created or any activity carried out without confirmation of being 21 or older.

Section 2

What Information We Collect

2.1 Information Collected During Registration

When creating an account, pk collects the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Preferred currency and language settings
• Password (stored in encrypted form — never stored as plain text under any circumstances)

2.2 Identity Verification Information

To ensure security and for account verification purposes, we may collect images of government-issued identity documents, selfie photos, and proof of address documents.

2.3 Financial Transaction Information

Records of transactions processed via bKash, Nagad, Rocket, Upay, or bank transfer during deposits and withdrawals are stored in our system. Complete financial account details are never held on our servers.

2.4 Usage and Technical Information

When you visit the pk site, certain technical information is automatically recorded:

• IP address and device identifier
• Browser type and version
• Operating system
• Pages visited, links clicked, and time spent on the site
• Referral source (where you came from)

2.5 Cookies and Tracking Technologies

pk uses cookies, web beacons, and similar technologies to maintain site functionality, remember your preferences, and improve the user experience. You can disable cookies from your browser settings, though some site features may become limited as a result.

Section 3

Purpose of Data Use

Collected information is used only for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Providing customer support (24/7 live chat and email in both Bengali and English)
• Sending relevant bonus offers and promotional information (subject to member consent)
• Preventing fraud and irregularities, and ensuring security
• Improving site functionality and resolving technical issues
• Enforcing the Responsible Gaming policy and identifying at-risk behaviour

Your information is never sold to third parties and is not used for any purpose other than those stated in this Policy.

Section 4

Data Sharing and Disclosure

4.1 Sharing with Third Parties

pk may share information with third parties in the following limited circumstances:

• Payment processors: information necessary to complete transactions is shared with the relevant payment service provider
• Identity verification services: authorised organisations for conducting KYC processes
• Technology infrastructure providers: server and cloud services that are bound by confidentiality agreements
• Law enforcement agencies: when required by legal obligation or a valid order

4.2 International Data Transfers

In some cases, your information may be processed on servers outside Bangladesh. In such cases, we ensure that the receiving party complies with international data protection standards and that the necessary contractual safeguards are in place.

4.3 Business Changes

In the event of corporate changes such as mergers, acquisitions, or asset sales, member information may form part of the transferred assets. Members will be duly notified before any such change takes place.

Section 5

Data Security Measures

pk uses industry-standard security technology to keep your information safe. Our security framework includes:

• SSL encryption: all data transmissions are secured via SSL protocol
• End-to-end encryption: sensitive information such as passwords and financial details is stored in encrypted form
• Firewall and intrusion detection systems: to prevent unauthorised access
• Regular security audits: to identify and address vulnerabilities
• Staff training: regular training for all staff involved in data protection
• OTP verification: two-step verification for sensitive operations

However, no method on the internet is completely secure. We take every precaution, but absolute security of data cannot be guaranteed. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any unauthorised activity.

Section 6

Data Retention Period

pk retains your information for as long as necessary — generally for the entire period your account is active and for any additional period required to meet legal obligations thereafter.

Even after an account is closed, financial transaction records, identity verification documents, and certain security logs are retained for a set period. Once that period ends, data is securely deleted or permanently anonymised.

Section 7

Member Rights

As a pk member, you have the following rights regarding your own information:

7.1 Right to Access

You may request at any time to view what information we hold about you.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly in your account profile; for others, you will need to contact our support team.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, this request may not be fulfilled where legal obligations, ongoing disputes, or incomplete transactions are involved.

7.4 Opt Out of Promotional Communications

If you wish to stop receiving bonus and promotional emails, you can use the unsubscribe link in any email or notify our support team directly.

7.5 Data Portability

You may request a copy of the information you have provided in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email. pk will endeavour to respond to such requests within 30 days.

Section 8

Protection of Minors

pk does not provide services to persons under the age of 21. We do not knowingly collect information from any minor. An age verification process is carried out at registration, and if a user is found to be a minor, the account is immediately closed and any collected information is deleted.

If you believe that a minor is operating an account on pk, please notify our support team immediately. You can find more details on our Responsible Gaming page.

Section 9

Policy Changes and Updates

pk may update this Privacy Policy from time to time. In the case of significant changes, members will be informed via their registered email or through a clear notice on the site. Continued use of the site after a new policy is published will be taken as acceptance of the updated policy.

We recommend checking this page regularly for your own awareness. The "Last Updated" date at the top of the page indicates when the policy was last revised.

Section 10

Contact and Complaints

If you have any questions about this Privacy Policy or concerns about how your information is used, contact the pk support team:

• Live Chat: available directly from any page on the site — 24 hours a day, 7 days a week
• Email: [email protected] — support available in both Bengali and English

If your issue cannot be resolved with us, you may file a complaint with the relevant data protection authority. However, if you contact us directly before taking that step, we will do our best to resolve the matter as quickly as possible.

To learn more about us, visit the About pk page, where you will find detailed information about our services.