pk Responsible Gaming
Gaming is for entertainment — not a source of income. pk believes every member's safety and wellbeing always comes before the game. On this page you will find everything you need to stay in control.
What Responsible Gaming Is and Why It Matters
Online betting and casino games can be enjoyed when played in a planned and controlled way. At pk, every member is treated as an adult who makes their own decisions — but we know that sometimes help may be needed.
The core of responsible gaming is this — you play for entertainment, not to recover losses. When gaming starts causing financial stress or mental anxiety, it is wise to stop and seek help. These matters are clearly stated in pk's terms and conditions, and every member is asked to follow them.
As a member, you have the right to set deposit and bet limits for yourself, take a temporary break, or even permanently close your account if needed. pk keeps all these options available because we believe a healthy and enjoyable experience is better in the long run.
21+ Age Limit — No Exceptions
The minimum age to take part in online betting and casino activity in Bangladesh is 21 years. pk does not allow anyone under age to open an account or play under any circumstances.
If you suspect someone underage you know is using this site, please inform us immediately via live chat. Use a PIN lock or app lock on shared computers or phones in your household.
Principles of Healthy Gaming
These habits will keep your gaming experience enjoyable and help you avoid unwanted harm.
Before each session, decide how much you can afford to spend and never go beyond that limit. Do not bet money you cannot afford to lose.
Playing for hours on end reduces focus and judgment. Set a time before you start and use an alarm to remind yourself.
The urge to place bigger bets right after a loss to recover is dangerous. Every bet is an independent event — a previous loss does not control the next outcome.
Thinking of gaming as a source of income or livelihood creates mental pressure. It is a form of entertainment — like watching a film or a sports match.
Avoid gaming when you are upset, tired, or under stress. Decisions made under emotion are often wrong.
If you feel the need to hide how much you are playing from your family, that is a concern. See your family as trusted allies.
Tools for Setting Your Own Limits
After logging in to pk, any of the following protection options can be activated with the help of the support team. Visit our FAQ page for the full process for each tool.
Deposit Limit
Set a maximum on how much you can deposit on a daily, weekly, or monthly basis. Once set, lowering the limit takes effect immediately; increasing it requires a 24-hour wait.
Financial ControlSession Time Limit
Set a maximum duration for continuous play. Once the set time is up, you will be logged out automatically and a notification will appear.
Time ManagementBet Limit
Set a maximum on how much can be spent on a single bet or in a single game session, so one decision cannot cause a large loss.
Bet ControlCooling-Off Period
Take a temporary break of 24 hours to 30 days. During this time you cannot log in to your account and no bets or deposits will be possible.
Temporary BreakSelf-Exclusion
Request to close your account for 3 months, 6 months, 1 year, or permanently. Once active, the account cannot be reopened before the set period ends.
Permanent ProtectionLoss Limit
Decide in advance how much loss is acceptable within a given period. Once that limit is reached, betting will stop automatically.
Loss ControlRecognise the Warning Signs
Problem gambling does not always appear suddenly — it builds gradually. If one or more of the signs below apply to you or someone you know, it is time to seek help.
Behavioural Signs
- Trying to recover losses by placing bigger bets after losing
- Trying repeatedly to cut down or stop playing but being unable to
- Hiding how much you are playing from family or friends
- Neglecting daily responsibilities (work, studies, family)
- Losing interest in other activities and entertainment
Financial Signs
- Betting with money set aside for essential expenses
- Borrowing money or selling belongings to fund gaming
- Making frequent deposits without keeping track
- Putting winnings straight back into bets instead of withdrawing
Mental Signs
Psychological Signs
- Feeling restless or irritable when unable to play
- Thinking about gaming repeatedly and planning the next session
- Turning to gaming to relieve stress or low mood
- Needing to play more than before to feel the same satisfaction
- Feeling guilt or shame yet being unable to stop
Ask yourself one question
"At any point last month, did I wish I had not played so much?" — If the answer is yes, talk to our support team. No judgment, no pressure — just help.
Ways to Get Help
Admitting the problem is the hardest step — you do not have to walk the rest of the path alone. There are several sources of help at pk and around you.
pk Support Team
pk's support team is available seven days a week, 24 hours a day in both Bengali and English. Submit a self-exclusion or limit-setting request directly to them.
Log in to the site and start a chat — the fastest option
[email protected] — write to us with full details
Family and Friends
Speak openly with a trusted family member. Hiding the problem makes it worse. A trusted friend or family member can help you spend time away from gaming and focus on other things.
If you think someone in your family is playing too much, talk to them directly — not to argue, but to express your concern. Contact pk's support team if needed.
Professional Help
Seeking professional help from a psychiatrist or behavioural therapist is not a sign of weakness — it is a sign of courage.
Counselling is available at various mental health organisations and hospitals in Bangladesh. Contact the psychiatry department of a government or private hospital near you, or reach out to a trained counsellor.
Self-Exclusion — How to Do It
Self-exclusion means you are making an agreement with pk yourself that you will not play for a set period. It is an important protection option and pk respects this request.
As stated in the policy on our About Us page, once self-exclusion is active, the account is not reopened before the set period ends. During this time, deposits, withdrawals, and gameplay are not possible.
Log in to the site, type "self-exclusion" in live chat, and let us know your preferred duration.
Send your username and desired duration to [email protected].
Once your request is processed, a confirmation message will be sent to your email. If you have any doubts, ask support.
Permanent Account Closure
If you decide you never want to play at pk again, you can request a permanent account closure. Any balance remaining in the account can be withdrawn — pk always completes this process honestly and transparently.
Protection of Minors
Use internet filters or app locks on your device to prevent anyone under 18 or 21 from accessing this site. Never share your pk account password with anyone. Using another person's account is strictly prohibited.
Responsible Gaming Questions and Answers
The most frequently asked questions on this topic are answered below.